Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A) Information you provide to us

• Contact information: name, email address, phone number, mailing address
• Service details: information you submit in forms related to estimates, scheduling, project requests, or questions
• Communications: messages you send to us (by email, SMS, phone, or website forms)

B) Information collected automatically

• Device and usage data: IP address, device type, browser type, access times, pages viewed, and referring/exit pages
• Cookies and similar technologies may be used to collect some of this information (see Section 5)

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide, schedule, and manage requested services and estimates
• Respond to inquiries and provide customer support
• Send service-related communications (including SMS, if you consent)
• Improve our Website, services, and customer experience
• Maintain security, prevent fraud, and enforce our policies
• Comply with legal obligations

3. SMS COMMUNICATIONS

If you provide your phone number and explicitly consent to receive text messages, we may send you service-related SMS messages, including:

• Estimates and estimate updates
• Scheduling, confirmations, reminders
• Arrival notifications (ETA)
• Project updates

Message frequency varies based on your request. Message and data rates may apply. You can opt out at any time by replying “STOP.” For assistance, reply “HELP.” Consent is not a condition of purchase.

How we collect and maintain consent:

We collect SMS consent when you submit a form on our Website and voluntarily check an optional SMS consent checkbox. We maintain records of your consent (including form submission details and date/time) and honor opt-out requests promptly.

No sale or marketing transfer of SMS consent:

We do not share, sell, rent, or transfer your SMS consent or phone number to third parties or affiliates for their marketing or promotional purposes.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information in the following limited situations:

• Service providers: We may share information with vendors that help us operate our business and deliver services (for example, website hosting, analytics, communications/SMS platforms, and customer support tools). These providers may use information only to perform services for us and not for their own marketing.
• Legal requirements: We may disclose information if required by law, court order, or governmental request, or to protect rights, safety, and property.
• Business operations: If necessary to fulfill your request (for example, scheduling coordination) or to provide customer support.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance Website functionality and understand usage. You can control cookies through your browser settings. If you disable cookies, some features of the Website may not function properly.

6. DATA SECURITY

We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

7. DATA RETENTION

We retain personal information as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. We may also retain consent records related to SMS messaging for compliance purposes.

8. YOUR CHOICES AND RIGHTS

You may request access to, correction of, or deletion of your personal information by contacting us at the email below, subject to applicable law.

SMS:

If you have consented to receive SMS messages, you may opt out at any time by replying “STOP.” For assistance, reply “HELP.” Message and data rates may apply.

Email:

You may unsubscribe from marketing emails (if any) by using the “Unsubscribe” link in the email.

9. CHILDREN’S PRIVACY

Our Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will update the “Last Updated” date at the top of this page when changes are made.

11. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

Email: tigran@tigranshomeimprovement.com

Tigran’s Home Improvement LLC

Chattanooga, TN